Refund Policy

Digital Products — No Refund Policy

VexlySVG sells digital download products (SVG, PNG, EPS, DXF, PDF files). Because these files are delivered instantly and can be accessed immediately after purchase, we generally do not offer refunds.

By completing a purchase, you acknowledge that you are buying a digital product and that you will receive immediate access to the files, which means the “right of withdrawal” or “cooling-off period” applicable to physical goods does not apply.

Exceptions — When We Will Refund

We will issue a refund in the following circumstances:

• File not delivered: You did not receive your download access or receipt link via email from our checkout provider (Gumroad), and you have waited more than 24 hours.
• File is corrupted or unusable: The downloaded file is corrupted and we are unable to provide a replacement.
• Significant mismatch: The file is significantly different from the product description and preview shown on the listing.
• Duplicate purchase: You accidentally purchased the same product twice. Contact us within 7 days.

How to Request a Refund

If you believe you qualify for a refund under the exceptions above, please contact us within 14 days of your purchase with:

• Your order email address
• The name of the product purchased
• A description of the issue
• Any relevant screenshots

Refunds are processed through Gumroad and may take 5–10 business days to appear on your statement.

Chargebacks

Initiating a chargeback without first contacting us to resolve the issue may result in permanent suspension from VexlySVG. We are committed to resolving all legitimate issues fairly — please reach out to us first.

Free Products

Free downloads carry no financial obligation. If a free file is not working as expected, please contact us and we will assist you.

Contact Us

Questions about a purchase? Get in touch — we're happy to help.